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8e6 Block Troubleshooting

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Overview

Here are details to help troubleshoot unexpected 8e6 web filtering behavior.

Procedure 

  1. check site in Library Lookup ( // Library tab // Library lookup)
  2. check workstation profile via Active Profile Lookup ( // system tab // Diagnostics // Active Profile Lookup
  3. The results of active profile lookup typically give you understanding of RULE with specific categories blocked/allowed.    Basd on result from #1, you can understand why something was allowed or blocked.
  4. If still unexpected, you need to review SITE objects (ie. the individual pieces that make up web site -- reference URL's, etc).   You can't use IE for this -- but need Firefox with add-on to allow you to view various links, objects, and media references that comprise a site.   https://addons.mozilla.org/en-US/firefox/addon/7978

Typically, SITE contains object (media, image, URL reference) to something that IS blocked, the 8e6 R3000 will block the object -- but not the base SITE.

The best example of this is blocking QuickTime.   Can can visit apple.com site with movie premiers but all the movies are gone because QT is blocked.   The key messge here:  the browser visit to apple's video site is NOT blocked -- but the objects on various URL's are blocked (ie. not visible).

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